PRIVACY POLICY

About Us

Our website address is: https://sprocketsport.co.za.  We are a South African registered business entity operating under the business name Sprocket Sport (Pty) Ltd and company registration number 2021/413600/07.  We are based in Hillcrest, KwaZulu-Natal.  Our contact details are available on our contact page.

Customer and Visitor Comments

When customers and visitors leave comments on our website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles or content on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

We provide your personal information (name, email address) to our payment processing partners PayFast and Netcash in order to facilitate online payments. During processing of your payment, all banking details are entered into the PayFast websites. Their privacy policy applies and can be found at https://www.payfast.co.za/privacy-policy/.

We provide your personal information (name, email address, shipping address, telephone number) to our shipping partners in order to deliver your goods to you.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For customers that register on our website, we also store the personal information they provide in their user profile. All customers can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your passwords are not visible to anybody, including website administrators.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.