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RETURNS

CANCELLATIONS

Orders can be cancelled only while their status is “Processing”, “Pending Payment” or “On Hold”. Once an order has a status of “Completed” it cannot be cancelled or modified, as the order has been processed and is in the queue to be shipped out.

Once your order has been cancelled successfully, we will process a refund according to your original payment method.

RETURNS

We will gladly exchange / return unwanted items however it must be in a resaleable condition – new , unused and unaltered.  Items must be in a new and original condition, including all original boxes, packaging material, tags, manuals, promotional materials etc.

Any items which indicate signs of use (e.g. wear, bugs, dirt, odours, hairs, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.  As such, we highly recommend that you try on your new helmet indoors or try out your new boots by walking on a soft surface as any gear that has been taken for a “test-ride” is considered used and may not be returned.

  • Helmets and Gear must be in their original packaging and outersleeves to prevent scuffing or soiling during transport.
  • Electronic goods cannot be returned unless they are in their original sealed packaging.
  • Lubricantschemicals and any products where the original seal is removed or damaged cannot be returned.
  1. Give us a shout before sending the items back.
  2. Package and label items carefully before they are sent back.  Please use a seperate outer box – not the original manufacturer’s box.
  3. Once we have given you the thumbs up, please return the item/s to our store.  Shipping costs are for your account.  Please keep track of your item during its routing to us – Sprocket Sport is not responsible for packages lost when returned. 
  4. Once we have received and reviewed the items you will be notified and we will process your refund according to your original payment method.

WARRANTY

All warranties are covered through the official distributors.  Each distributor has their own warranty policy and criteria.

Warranty processing may take 4-8 weeks and will be subject to the distributor's policies and discretion. 

  1. Give us a shout before sending the items back.
  2. Package and label items carefully before they are sent back.  Please use a seperate outer box – not the original manufacturer’s box.
  3. Once we have given you the thumbs up, please return the item/s to our store.  Shipping costs are for your account.  Please keep track of your item during its routing to us – Sprocket Sport is not responsible for packages lost when returned. 
  4. The items will be inspected and a warranty decision given by the distributor.

Warranty Exceptions

Warranties do not cover defects determined to be caused by normal wear or tear due to customer negligence (including the use of incorrect fitting parts or gear).


DAMAGED GOODS

Please inform us as soon as possible. Take as many photos as possible and please keep the original shipping boxes as Damaged Items are handled via our Courier Services. We will do everything possible from our side to support our customers in this process, we just ask that you remain patient as this is outside of our control.